Frequently Asked Questions

Health & Medical

• What vaccinations do you require?
• Can you administer medications or injections?
• Is there an extra fee for medical care?
• How do you handle medical emergencies?

Daily Care & Routine

• How often do the dogs go outside?
• Do cats have a quiet space away from dogs?
• What is the daily feeding and exercise schedule?

Staffing & Supervision

• Is staff on-site 24 hours a day?
• What training does your care staff have?

Facilities & Amenities

• Can I tour the facility before booking?
• Is the facility climate-controlled?

Logistics & Belongings

• Can I bring my pet's own food and treats?
• Am I allowed to bring toys or bedding?
• What is your check-in and check-out policy?
• What is your cancellation policy?